Terms of service

Last updated: 29 September 2026

These terms are an agreement between you and Fadil Ahmed ("we", "us") about playing Penalty Room ("the game"). By playing, you agree to them. If you don’t agree, please don’t play. Nothing in these terms takes away your legal rights as a consumer.

1. Who can play

Anyone can play. If you are under 18, you need permission from a parent or guardian, who is responsible for any purchases you make. Parents can control purchases in the phone’s settings (Screen Time on iPhone, Family Link on Android).

2. Your account

Your account is created automatically and tied to your device. On iPhone, if you are signed in to Game Center, your player is linked to it and comes back on a new iPhone; otherwise, if you delete the game or change phone, your progress can be lost. You can delete your account at any time in Settings. You must not sell, share or transfer your account.

2a. Your player name

Choose a nickname that is not your real name and is not offensive, hateful, sexual, a contact detail or social-media handle, or pretending to be someone else (including real footballers or our staff). We filter names, and we may change a name that breaks these rules; a name reported by several players is replaced with an automatic one. You can report or block other players after an online match.

3. Coins and items

• Coins, items, unlocks and everything else in the game are a licence to use them in the game. You don’t own them, and they have no value outside the game.
• They can never be exchanged for real money, sold, traded, gifted or transferred to anyone, in or outside the game.
• Coins you buy don’t expire.
• We may change prices, rewards, items and how the game works, and correct mistakes (for example, coins given by error).
• Coins spent or lost in play (including online matches) are not refunded, except where the law or the app store’s rules require it.

4. Online matches

• Online rooms open as you level up. Each player puts in the room’s entry coins when a match starts; the winner receives both entries. Results are decided by our server, and its decision is final.
• If you leave a match, or disconnect and don’t return within 20 seconds, you lose it.
• If a match can’t finish because of a problem on our side, both players get their entry back.
• Matches are contests of skill. Coins have no money value and can’t be exchanged for money or anything outside the game.

5. Minigames

There are no minigames in the game at the moment.

6. Purchases

• Purchases (coin packs, offline tiers, the season pass and bundles) are made through Apple’s App Store or Google Play and follow their terms. Ask them for refunds.
• The season pass lasts 30 days from purchase and does not renew automatically. While it is active, you see no ads between matches. Its items must be claimed within those 30 days; once claimed they are yours to keep.
• Use Restore purchases (Settings) to get offline tiers back on a new device.
• Purchases are delivered straight away. By buying, you agree to that and understand that the usual 14-day right to cancel ends once delivery starts. This doesn’t affect your right to a refund if something you bought doesn’t work.

7. Play fair

You must not cheat, use hacks, bots or modified versions of the game, exploit bugs, use several accounts to gain rewards, arrange match results with other players, choose offensive names, or harass other players. You must not copy, reverse-engineer or extract the game’s files, models or code. If you do, we may take away coins or items gained unfairly, suspend or close your account, and in serious cases refuse further access. We’ll tell you why. If your online play is suspended and you think it’s a mistake, appeal by email: the game shows your appeal code and a button that writes the email for you (Online rooms or Settings). We reply within 14 days, and we lift the suspension if it was wrong.

8. The game and its content

The game, its code, art, models, animations, sounds and names belong to us or the people who licensed them to us (see Settings → Credits and Open-source licences). You may play it for your own, non-commercial enjoyment. You may share screenshots and videos of your play.

9. Changes and availability

We keep improving the game and may change, add or remove features. Online features need an internet connection and our servers, which may sometimes be unavailable. If we ever close the game for good, we’ll give at least 30 days’ notice in the game.

10. Our responsibility to you

We make the game with reasonable care and skill, as the law requires. Nothing in these terms limits our responsibility where the law doesn’t allow it to be limited, including for death or personal injury caused by our negligence, for fraud, or your statutory rights. Otherwise, we are not responsible for losses that weren’t foreseeable, for business losses, or for problems caused by your device, your connection or things outside our reasonable control. Our total responsibility to you is limited to the amount you paid us in the 12 months before the problem.

11. Ads

The game shows ads between matches (every 3 matches, none while you have the season pass). See the privacy policy for how ads use data.

12. Changes to these terms

We may update these terms, for example when the game or the law changes. We’ll change the date at the top and tell you in the game about important changes. If you keep playing after that, the new terms apply.

13. Law and disputes

These terms are governed by the law of England and Wales, and disputes go to its courts. If you live in Scotland, Northern Ireland or elsewhere, you can also use your local courts and keep your local consumer protections. Please contact us first: most problems are quickly sorted out.

14. Contact

Fadil Ahmed, Penalty Room, 66 Paul Street, London EC2A 4NA, United Kingdom. Email: penaltyroom1@gmail.com.